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21/05/2008 · In the end you write a short text describing the problem and click Send to SAP to send the message to SAP. When SAP have read the message and come up with an answer a link to the answer in your Inbox on SAPNET is send to your ‘normal’ inbox. How to create SAP Support Incident Legacy Name: OSS Support message In order to get to SAP ONE Support Launchpad you can go to SAP Support website and click on Start using the Launchpad now! Button as shown below. On next screen click on. You will see screen as below as soon as you login to SAP ONE Support Launchpad. To log in to OSS, an SAP Support Portal OSS ID is needed. This can be obtained either through the SAP customer's system administrator or by registering online. In case OSS Notes are not available for bugs/issues found in standard programs, customers/partners are requested to raise customer messages with complete information along with priority.

Once all these details are provided, please click on save message push button to save the Oss message. It provides an Oss message number. Please note the same. After that, please click on send message push button which actually sends the message to SAP. How to close a support incident How to close a support incident that is on SAP side Where is the Request to Close button How to close an incident How to close a message Close button is missing Can't close an incident I created How to confirm a support incident Ho. This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad Login required. Search for additional results. Visit SAP Support Portal's SAP Notes and KBA Search.

Purpose. This content was created to explain the process of speeding up the processing of existing SAP customer messages. Overview. You can speed up or escalate an existing SAP customer message by referring to the video tutorial on the right or the related SAP notes & documentation below. 2.- On the selection screen we have to fill mandatory for a single message that fields: “sap customer number”, “installation number”, “message number in SAP OSS” remember to include the middle part of the SAP message; and un-flag option “Include confirmed message” that is flagged as default; and execute the report.

1522544-How to change the priority of a support incident - SAP ONE Support Launchpad. Symptom. Once an incident has been logged how can the Priority of the incident be changed. Change, KBA, XX-SER-SAPSMP-LAUNCH, SAP Support Portal Launchpad, How To. About this page This is a preview of a SAP Knowledge Base Article. Click more to access. Since we all know that now SAP support portal is migrated to SAP Launchpad based on Fiori based apps. So the process to open the connections and maintain the OSS support user in secure area are also changed. We are always in hurry to open the connections incase of emergency situations. Since i faced the same problem. The SAP Support Portal page covering the SAP Support Knowledge Base Search found in the SAP ONE Support Launchpad, My SAP Notes & KBAs, Guided Answers, Note Assistant, Important SAP Notes & KBAs and the Side-Effects of SAP Notes.

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